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Shipping Policy

Our Promise Is To Deliver the Ultimate Peace of Mind!

How long will you suffer at the hands of inconsistent and non-reliable online Kratom sellers who always fail to deliver timely?

The World Is Changing …. so should your Priorities!

Choose credibility above all and become part of Naya Kratom’s ever-growing community. We take pride in delivering the absolute best shipping services you have experienced in a lifetime.

Section A: Shipment Process

Step 1: Placing an Online Order

 As soon as you fill the Address field while making a purchase, our system will automatically cross-check from the built-in address database to ensure its validity. All addresses will also be automatically saved to avoid inconveniences in the future.

Orders are shipped the very next day, in a span of 24 hours, via USPS/UPS and will be delivered to you within 2 to 14 working days (depending upon the location).

Step 2: Tracking

 When your parcel is dispatched at the courier’s office, we will update you through a Confirmation Email. The mail will also bear a Tracking Number to enable you to trace your shipment status directly from the courier’s website or through your account on our site.

Section B: Domestic Shipping

Congratulations! If you are a domestic client, you can avail free shipping throughout the U.S.

Our domestic buyers don’t have to pay for the additional shipping costs. And, if the purchase is made within the working hours, then the order will be shipped within 24 hours.

Expect your parcel to be delivered within 2 to 3 working days.

Section C: International Shipping

For all International purchases, we ship the finest quality of Kratom products in less than two weeks (i.e. 14 working days at most). So, place your order from any part of the world (where laws allow), and we will reach you instantly.

Note: All International Orders are subject to Import Duties and additional taxes or charges that may incur as per the Governing Laws.

Section D: Shipping Methods

In our quest to deliver a flawless and unforgettable delivery experience, Naya Kratom has collaborated with three top-tier courier companies: USPS, U.P.S. and FedEx. They are equally enthusiastic about rendering customers an efficient service without any mismanagement.

Following are the types of services our customers can opt for:

  • P.S. One-Day Delivery

This is the fastest delivery service for those who can’t wait to put their hands on Kratom. You will have your package at your doorsteps within 24 hours.

  • P.S. SecondDay Air

A relatively new addition to our package. Our customers can avail a free next day delivery on a purchase of more than $200.

  • USPS Priority Mail

Under this service, all orders will be dispatched within 26 hours and promise to reach your address in 3 to 7 days.

  • USPS First Class Mail

This package is for those who wish to buy budget-friendly cheap kratom products without any wait.

USPS first class mail is an exclusive premium deal with no additional charges on a purchase of a minimum $50.

  • USPS Express Shipping

This stands out amongst all with its mega-fast delivery service within one night. Packages are dispatched within 26 hours and delivered accordingly.

However, the distance and availability of your products matter, so the parcel might take more than one night to show up.

  • FedEx

Our international customers can have peace of mind knowing that we have partnered with the Number One multi-national Courier Service, FedEx (based in Tennessee), for all outside U.S. deliveries.

Section E: Terms and Conditions

To avoid breach of trust later, it is essential for our customers to get enlightened about Naya Kratom Shipment Service Terms. Before placing an order online, we expect you to read these terms thoroughly and adhere unconditionally for smooth dealing:

  1. No exemptions will be made on import duties, taxes and other additional charges.
  2. International buyers are bound to pay them accordingly without any compensation.
  3. For your convenience, all additional charges, including tax, are mentioned separately and not added in the original cost of products.
  4. Your shipping costs depend on the three major factors: Weight and Size of the Package, Preferred Delivery Courier, Location of where the parcel is to be delivered.
  5. Buyers need to be aware of their country/city’s law and regulations pertaining to the consumption, trading (buying or selling) or use of Kratom. Our company won’t be responsible for any seizure or custom hold-ups. So, always make sure to check before ordering anything. We certainly don’t want any of us to land in trouble!
  6. Just in case of a hold-up, send us a copy or screenshot of the seizure letter. We will try our level best to help you overcome the situation and release the seized parcel.
  7. Don’t forget to verify your payment details and the delivery address before submitting it. No changes or modifications can be accommodated once the parcel is dispatched at your location.
  8. We are certainly not responsible if the courier is sent to the wrong address- mistakenly entered by you. And you are liable to pay all the additional shipping charges that may arise.
  9. However, in such situations (when you have mistakenly provided the wrong information), contact us immediately. We will try our best to provide immediate and relevant assistance.
  10. Avoid emailing during emergency situations. We don’t reply to emails within 24 hours. So, the best course of action, when urgent, is to give us a call on __.

Kratom Restricted U.S. States

We strictly abide by the U.S. Regulations surrounding the Kratom Industry and strictly do not operate in states, counties, or cities where Kratom and CBD are illegal. These include:

  • Alabama
  • Arkansas
  • Indiana
  • Rhode Island
  • Vermont
  • Wisconsin
  • Jerseyville, IL
  • Sarasota County, FL
  • Washington D.C.
  • Oceanside & San Diego – C.A.
  • Union County – M.S.

Kratom Restricted Countries

Naya Kratom also respects and complies with the prevailing Kratom Legislations of all countries. As part of our Code of Conduct, we cease all delivery operation where Kratom or CBD is prohibited by law. These include:

  1. Australia
  2. Burma
  3. Denmark
  4. Finland
  5. Lithuania
  6. Malaysia
  7. Myanmar
  8. Poland
  9. Romania
  10. South Africa
  11. Sweden
  12. Thailand
  13. Vietnam
  14. All Islamic Countries (such as U.A.E., Saudia Arabia, Turkey, etc.)

For more information, any queries or assistance, feel free to contact us anytime. You can email our Customer Support Team at [email protected] They are available round-the-clock and will be more than happy to help you and provide guidance.