Thank you for choosing to shop online from Naya Kratom. We sincerely hope you had a wonderful experience!
Our Team is committed to delivering top-notch service and premium quality products for your ultimate satisfaction. However, if you have any doubts about your delivered order and wish to refund or return it, we will be happy to accommodate your request. For more information regarding our policies, read below.
The following terms apply for you to qualify for a refund:
To return any unsatisfactory item, reach out to our Customer Service Department via email. They will respond aptly and provide you with an RMA Number (Return Merchandise Authorization). Once you have received this number, place the item back in the original packaging sent to you and then mail us at our address along with the assigned RMA number.
Our Team will closely inspect all Returned Items, and the matter of refunding to the customer will be in their sole discretion. They might decide to refund fully, partly, or refuse to do so depending upon the circumstances.
In cases where you successfully qualify for a Refund, you have the following three options to choose from:
Note: Refund Payment may take up to 30 days for it to show on your bank statement. The business days for each process are mentioned below.
|a) Shipping time (from you to us)||3-10 days|
|b) Return processing||4-7 days|
|c) Refund request (to the bank)||4-10 days|